FAQs

Have a question about the products or services we provide? You've come to the right place then because many of those questions are answered here. If you don't see your question answered, head over to our Contact Us page and we'll do our best to get right back to you.

Q.   What are your hours?
A.

We are open Monday - Friday, 8:30AM - 5:00PM, and Saturdays 9:00AM - 2:00PM.

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Q.   How can I make reservations?
A.

You can book a cruise, our Cruise Express shuttle, and our Motorcoach Tour packages here on our website, or by phone at (321) 234-9825. Need help booking online? Click to see step-by-step instructions.

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Q.   Where can I board the bus?
A.

Directions to our departure points can be found under About Us > Departure Points, or click [HERE].

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Q.   What forms of payment do you accept?
A.

We accept credit cards (Visa, Mastercard, American Express, and Discover) and Yankee Trails gift cards.

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Q.   When do I get my tickets?
A.

We do not use "tickets" to board the bus, but recommend that you bring your printed Cruise Express confirmation.

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Q.   When do I have to pay?
A.

Cruise Express reservations must be paid in full two weeks prior to departure. Final payment for cruise reservations varies. Call our Travel Agents for full details.

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Q.   Do you have a lost and found?
A.

Yes - if you think you left an item on one of our motorcoaches, call us at (321) 234-9825.

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Q.   Can I bring food on the bus?
A.

Yes. we do allow food on the bus. We only ask that you clean up your area before disembarking. Garbage bags are available onboard. Glass containers and alcoholic beverages are prohibited.

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Q.   How can I rent a scooter for my cruise?
A.


Contact Stephanie at "Special Needs Group"
1-800-513-4514

Cruise Ports Serviced:
Miami  |  Fort Lauderdale  |  Port Canaveral

Standard Rate: $185.00 for seven (7) days.
Call for rates for longer cruises.

Required Data:
1. Height and Weight
2. Port, Sailing, and Return Date
3. Cabin Number and Reservation Number

Scooter is delivered directly to your stateroom onboard the ship.

 

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Q.   What is your cancellation/refund policy?
A.

We highly recommend our "Protect Your Buck" Cancellation Insurance, which can be purchased up to 30 days before your Cruise Express departure. For details on this insurance, and our cancellation and refund policies, click Policy at the top of the page, or click [HERE].

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Q.   Can I change my departure point on the day of the trip?
A.

We highly recommend that you board at the location you signed up for. Drivers have a manifest indicating where passengers are supposed to board. Boarding at the location you signed up for ensures that the Cruise Express shuttle runs smoothly, without any unnecessary delays.

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Q.   How do I access Wi-Fi on the bus?
A.

To use Wi-Fi while on a Yankee Trails bus, follow these steps:

1) Perform a network scan on your device.

2) Choose "UNITE _ _ _ _", where a 4-digit unique alphanumeric value is included in the network name.
Do NOT choose the similar network which includes "- GUEST".

3) When prompted, enter the PASSWORD: yankeetrails (case sensitive)

Wi-Fi (wireless internet service) will be provided with limited connectivity, on a first come, first served basis. Out of courtesy to others onboard, we ask that you limit use to 15-30 minutes. The streaming of any type of video file will be prohibited. Yankee Trails will not be responsible for connectivity issues preventing passengers from utilizing the wireless network. Wi-Fi service is not guaranteed.

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Q.   How can I give a cruise as a gift?
A.

The best way to give the "Gift of Travel" is with a Yankee Trails gift card! They can be purchased in any dollar amount and can be used toward any of our cruise or air packages. Best of all, they never expire! Click on Gift Cards at the top of the page to order online.

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Q.   How do I rent a bus for a private group?
A.

First of all, that's called "chartering a bus". You can start by requesting a quote online - click [HERE] to fill out a form, and one of our knowledgable Charter Department staff members will contact you with more information. You may also contact our Charter Department by phone at (321) 234-9825.

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Q.   What discounts do you offer?
A.

We offer a group discount of 10% for reservations of 10 or more passengers (restrictions apply, please inquire before booking).
We do not offer senior or AAA discounts.

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Q.   What are Travel Points?
A.

While browsing our website or catalogs, you'll see Travel Point values next to our Motorcoach Tours. Since 1999, Yankee Trails has awarded Travel Points for each Motorcoach Tour you book under your account. These points are added automatically to your account and do not expire!

For every 1,000 points you accrue, apply them toward the next motorcoach tour of your choice for a savings of $20!  To redeem your Travel Points, simply mention them to a representative at the time of booking (sorry, but we can't accept Travel Points with online reservations).

Travel Points are non transferable and are applied to the account that the reservation is made under, so if you're going on a tour with a friend, but you'd each like your "own" points, you should book separately under your own respective accounts.

If you have any additional questions about our Travel Points Program, feel free to contact us during regular business hours (M-F, 8:30am-5pm and Saturday, 9am-2pm) at 518-286-2400.

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Q.   What if I am traveling with a child under two years of age?
A.

As long as the child, under the age of two, does NOT occupy a seat on the bus and remains on the lap of an adult for the duration of the trip, there is no charge for that child.

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Q.   Can I request a specific seat on the bus?
A.

Unfortunately, we cannot accommodate requests for specific seating. For those patrons desiring specific seats (i.e. due to motion sickness, recent surgery or injury, or to sit together with a group), we recommend arriving early at your departure point. We apologize in advance for any inconvenience this may cause. Your understanding and cooperation is appreciated.

For those patrons with disabilities, please refer to the Disabilities and Assistance section of our website.

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