Policy

Disabilities and Assistance

Customers with Disabilities:

Yankee Trails, Inc. is committed to providing safe and convenient travel for our customers with disabilities.  It is illegal to discriminate on the basis of a disability.  We will provide assistance boarding and de-boarding buses as well as baggage handling at the beginning, during any rest stops (if requested), and at your destination.

Guidelines for our Wheelchair Lift Equipped Coaches:

1. Please contact our office at 518-286-2400 or use our Contact Us Form at least 48 hours prior to your trip to provide us with information about your specific assistance needs.  This notice will help us minimize any delays or interruptions in your trip.  If less than 48 hours notice is given, we will still make every reasonable effort to accomodate your needs, but trip delays may result.

2. When using one of our wheelchair lift equipped buses, the combined weight of the customer and wheelchair cannot exceed 800 pounds.  The wheelchair cannot be more than 30 inches wide or 48 inches long.  At this time we cannot accept powered "scooter" mobility devices.

Priority Seating for Customers with Disabilities:

Priority Seating refers to reserved seating, starting from the front of the bus and working toward the rear, for all our passengers with disabilities.  To minimize disruption of other passengers, please call our office at 518-286-2400 at least 48 (business) hours in advance of your departure so that we may have the driver/escort mark your seat accordingly.  If you do not call in advance, and the Priority Seating rows are occupied when you board the coach, the driver may ask the seated customer(s) to move.  If customer refuses to move, you may sit in the next available seat closest to this area of the coach.

Notice to Customers:

In accordance with federal regulations we do not require proof of disability.

Upon request to Yankee Trails, Inc. personnel, assistance will be provided to you for reasonable requests. We are committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Yankee Trails, Inc. customer, please call us at 518-286-2400 or use our Contact Us Form.  If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement.  Please include as much information as possible about your travel itinerary, and a detailed description of the incident, including: the bus number (if known), date, time and location, as well as the names(s) and/or description(s) of any Yankee Trails, Inc. personnel you believe did not provide you appropriate assistance.

Privacy:

Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops and your final destination. Other transportation carriers involved in your trip will receive this information as well.

Please forward any comments/questions/concerns to:

Yankee Trails, Inc. Office of Attorney General
Attn.: Stephen Tobin, President 120 Broadway
569 Third Avenue Extension 23rd Floor
Rensselaer, NY 12144 New York, NY 10271-0332
Ph. (518) 286-2400 Ph. (212) 416-8250
Contact Us Form

www.ag.ny.gov